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Refund and Returns Policy
Thank you for shopping at AURA.COM.MM We want you to be 100% satisfied with your purchase. If you are not completely happy for any reason, please review our policy on refunds and returns below.
We accept returns and/or exchanges on physical goods within **[Number, typically 30]** days of the date you received your order.
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging with all tags, instructions, and accessories intact.
- You must provide a receipt or proof of purchase (your order number).
The following items are exempt from our standard return policy due to their nature:
- Final Sale/Clearance Items: Products marked as “Final Sale” or discounted by a percentage or more.
- Personalized/Custom-Made Items: Products that have been specifically customized or personalized for you.
- Health and Personal Care Items: Specify items where the original packaging has been opened.
- Gift Cards
For the smoothest return process, please follow these steps:
- Request Authorization: To start a return, please email our customer service team at info@aura.com.mm within your 5-day window. Please include your order number and the reason for the return.
- Receive RMA: We will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and the detailed return shipping address. *Returns sent without a valid RMA number will be rejected.*
- Ship the Item: Package the item securely and clearly write the RMA number on the outside of the package. Ship the package to the address provided.
- Customer Error/Change of Mind: If you are returning an item due to a change of mind or ordering the wrong size, you will be responsible for paying your own shipping costs for returning the item. Original shipping costs are non-refundable.
- Company Error/Defective Item: If the return is a result of our error (you received a damaged, defective, or incorrect item), we will provide you with a free prepaid return shipping label.
Once your return is received and inspected, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund within 5 business days.
Approved Refunds:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Exchange: If you requested an exchange, the replacement item will be shipped within 5 business days after we inspect the returned item.
Late or Missing Refunds:
If you haven’t received a refund within the stated timeframe:
- Check your bank account again.
- Contact your bank, as there is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@aura.com.mm.
If you receive a product that is damaged or defective, please contact us immediately (within 48 hours of delivery) at info@aura.com.mm.
Please include the following:
- Your Order Number.
- A detailed description of the damage or defect.
- Photographic evidence (images or videos) of the defect or damage to the product and the original packaging.
We will cover all costs associated with replacing damaged or defective goods.
If you have any questions about this policy or your return, please contact us:
- By Email: info@aura.com.mm
- By Phone: +959-78-333-1310